1. Agreement
These terms govern all invoices issued by BoldWire Digital Marketing (“BoldWire,” “we,” “us”) to the client named on the invoice (“Client,” “you”). Payment of any invoice, or continued acceptance of services, constitutes acceptance of these terms. Where a signed service agreement, proposal, or statement of work exists, that document controls if it conflicts with these terms.
2. Payment Terms
- Invoices are due On Receipt of the invoice date unless otherwise stated on the invoice.
- Recurring monthly services are invoiced in advance on the same date each month.
- Project work is invoiced per the payment schedule in the applicable proposal or statement of work.
- All amounts are in U.S. dollars.
3. Accepted Payment Methods
We accept ACH bank transfer, credit and debit cards, and business check. Card payments may carry a processing surcharge of up to 3%, disclosed at the time of payment. Returned checks and failed ACH transfers incur a $35 fee.
4. Deposits and Retainers
Project engagements over $800.00 require a deposit of 50% of the total project value before work begins. Deposits are non-refundable and are applied to the final invoice. Monthly retainer services require the first month's payment before onboarding begins.
5. Late Payment
Balances not paid by the due date accrue interest at 2.5% per 5 days on the outstanding amount, or the maximum rate permitted under Florida law, whichever is less. Interest accrues from the original due date until paid in full.
6. Suspension of Services
Accounts more than 15 days past due may have services suspended without further notice. Suspension may include pausing ad campaigns, halting content publication and scheduling, withholding deliverables, and disabling access to managed websites or accounts. A $30 reactivation fee applies to restore suspended services. BoldWire is not responsible for lost reach, lost revenue, ranking loss, or campaign performance impacts resulting from suspension due to non-payment.
7. Recurring Services and Renewal
Monthly retainer services renew each billing period automatically. Authorized payment methods on file will be charged automatically on the invoice date. Either party may cancel with 30 days' written notice. Services continue and remain billable through the end of the notice period. No partial-month refunds are issued.
8. Scope, Revisions, and Change Orders
Each engagement includes the deliverables and revision rounds specified in the applicable proposal. Work requested beyond that scope — additional revisions, added deliverables, expanded platforms, or new campaign directions — will be quoted and approved in writing before it begins, and billed separately at our then-current rate of $25/hour.
9. Third-Party and Pass-Through Costs
Costs incurred on your behalf are billed at cost and are separate from service fees. These include but are not limited to advertising spend, boosted post budgets, stock photography and video licenses, music licensing, fonts, software subscriptions, domain registration, hosting, email platforms, and printing. Third-party costs are non-refundable once incurred, and ad spend is due in advance of campaign launch.
10. Client Responsibilities
Timely delivery depends on your participation. You agree to provide brand assets, account access, product information, approvals, and feedback within the timelines agreed for the engagement. Delays in Client response of more than 10 business days may push out delivery timelines and do not relieve payment obligations or pause recurring billing.
11. Ownership of Work Product
All deliverables, files, designs, video, copy, and creative assets remain the exclusive property of BoldWire Digital Marketing until the associated invoice is paid in full. Upon full payment, ownership of final approved deliverables transfers to Client. BoldWire retains ownership of underlying working files, templates, proprietary processes, and internal frameworks unless otherwise agreed in writing. BoldWire reserves the right to display completed work in its portfolio and marketing materials unless Client requests otherwise in writing.
12. Billing Disputes
Questions or disputes regarding an invoice must be submitted in writing within 10 days of the invoice date. Invoices not disputed within that window are considered accepted. Disputing a portion of an invoice does not excuse timely payment of the undisputed remainder.
13. Refunds
Service fees for work already performed are non-refundable. Deposits, retainer payments, and third-party pass-through costs are non-refundable. Where a project is cancelled mid-engagement, Client is responsible for all work completed through the cancellation date.
14. Taxes
Invoice amounts do not include applicable sales or use taxes. Client is responsible for any taxes assessed on the services or goods provided, excluding taxes on BoldWire's income.
15. Collection Costs
If an account is referred to collections or legal action is required to recover unpaid amounts, Client agrees to pay all reasonable costs of collection, including collection agency fees, court costs, and reasonable attorneys' fees.
16. Limitation of Liability
BoldWire's total liability arising from any engagement is limited to the amount paid by Client for the specific services giving rise to the claim. BoldWire is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunity. Marketing results are influenced by market conditions, platform algorithms, competition, and factors outside our control; no specific results are guaranteed.
17. Confidentiality
Each party agrees to protect the other's non-public business information and to use it only for purposes of the engagement.
18. Governing Law
These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state or federal courts located in Alachua County, Florida.
19. Changes to These Terms
BoldWire may update these terms with 30 days' written notice. Terms in effect at the time an invoice is issued apply to that invoice.